How to Avoid Broken Jewelry Chains and Keep Customers Happy

Author: Jewepiter Team

Exploring the reasons for jewelry chain breakage and prevention measures is important. Customers receiving broken jewelry is not only frustrating but also one of the main complaints faced by jewelry sellers.

Location and Reasons for Chain Breakage

How to Avoid Broken Jewelry Chains and Keep Customers Happy 1

Weak Jump Ring Connections

Jewelry chains often break at the jump rings, which is not a coincidence. Jump rings are small metal rings that connect the chain to the clasp. Due to their small structure, they are often the weakest link. Jump rings come in two types: welded closed and unwelded open. Unwelded open jump rings may gradually open over time. 

This is particularly true for women’s necklaces with finer chains, where a small opening can cause the chain links to detach. Smaller-sized jump rings increase the risk of chain breakage. As a jewelry supplier, I personally prefer using welded closed jump rings to effectively avoid link detachment. 

If welded closed jump rings are needed, it’s important to communicate this in advance with the jewelry manufacturer, as some may use unwelded open jump rings to save costs. This is also a factor in assessing the quality requirements of jewelry production.

Clasp Damage
The clasp is an important part of a jewelry chain, more suited for lightweight jewelry rather than heavy pieces. Main reasons for clasp damage include aging springs falling off and deformation. 

Therefore, manufacturers should check and test clasps before shipment. When choosing clasps, the quality of lobster clasps is generally better than spring clasps. For larger jewelry, using handmade closing switches and hooks can make the chain closure more secure.

Welding Defects in Production
Welding defects during production are also a common cause of jewelry chain breakage. Improper welding can lead to insufficient strength in certain links of the chain, making them especially prone to breaking, especially when subjected to external forces. 

If welding inconsistencies or fragile links are noticed, notify the supplier and return defective chains. It’s best to detect this issue before the chain is sold.

Inability to Bear Weight
The material and design of a jewelry chain determine its load-bearing capacity. Different materials have significantly different capacities. For example, gold chains are usually more durable than silver chains. However, they are not suitable for overly heavy pendants, and rough pulling can also lead to chain breakage. 

Generally, the tighter the chain structure, the stronger its load-bearing capacity. For instance, a box chain has better load-bearing capacity than an O-chain under the same conditions. When choosing a chain, consider both its style and diameter. 

The specific choice of chain should depend on the weight and style of the pendant. Consult with jewelry factories or us (Jewepiter) for matching the appropriate chain.

External Factors for Jewelry Chain Damage

Tangling and Pulling
In daily life, jewelry chains often get damaged due to accidental tangling or pulling. To prevent customers from discovering tangled chains or pendants (like necklaces, bracelets) upon receipt, which might break when untangling, it’s advisable to package the chain and pendant separately to avoid entanglement. 

Another tangling issue arises from certain chain styles easily getting entangled with sweaters and hair, leading to chain breakage when undressing or removing the jewelry.

Educating Customers on Careful Handling

How to Avoid Broken Jewelry Chains and Keep Customers Happy 2


Chains are not elastic. It’s important to explain this to customers. Excessive pulling or stretching can cause the chain to break or the links to elongate and deform. Try using information cards with tips and maintenance suggestions to educate your customers.

1.Do not pull the chain over your head to wear or remove it.

2.Remove necklaces when holding or playing with children.

3.Do not wear jewelry chains when participating in sports or other activities, as they may get caught.

4.Do not wear jewelry to sleep.


After delving into the reasons for jewelry chain breakage and preventive measures, it’s clear that as jewelry makers and merchants, we bear significant responsibility for the quality of our jewelry and the user experience of our customers. 

The durability and aesthetics of jewelry are its core values, and understanding and preventing chain damage is key to protecting these values. Our goal is not only to produce high-quality jewelry but also to ensure that customers can use and maintain it correctly. 

As a member of the industry, we will continue to explore new technologies and methods to ensure that jewelry reaches customers in perfect condition.

Wonderful! Share this Case:

We Will Love To Hear From You!

    *We respect your confidentiality and all information are protected.

    Custom Jewelry Manufacturer Brings Extra-Value Jewelry

    Table of Contents

    Free Quotation Now

      *We respect your confidentiality and all information are protected.

      Related Blogs

      Free Quotation Now

        *We respect your confidentiality and all information are protected.

        jewepiter logo with two lines on each side

        Talk To Us

          *We respect your confidentiality and all information are protected.